Our aim is to offer you a quick and professional customer service in order to be a good example of modern e-commerce. In order to achieve this we continuously cooperate with specialists worldwide to learn and improve our service to you.
You can reach our customer service by
E-mail:
customerservice@designonline.se (our aim is to answer your mail as soon as possible, often the very same day except for weekends) Our maximum length of handling time is 48 hours.
Phone: +46 480 44 99 20
12.30am – 3.30pm weekdays (+1h CET)
Mail: Scand. Design Online AB (org.nr 556628-1597)
Trångsundsvägen 4
SE-392 39 KALMAR
Sweden
If you have received a damaged package or product (below is an extract from our terms & conditions)
Scand. Design Online AB complies with the Swedish Konsumentköplagen, and the European Union E-commerce directive which means that you can, in a period of 14 days, return a product if you are not completely satisfied. In addition to this, we offer another 7 days, in total 21 days to return a product. When returning a product it must be in unchanged condition. We strongly recommend that you use a traceable shipping service when returning a product.
Contact customerservice@designonline.se for further instructions before returning the products. The price of the products, shipping costs deducted, will be refunded within 20 days from the day that the product is delivered to Scand. Design Online AB. If you use your right to return a product, the shipping costs, custom and handlings fees will be paid by you. If a product is specially made, or in any way changed after your instructions, you will only be able to change your order within 14 days from the day we confirm your order by e-mail.
For full Terms & Conditions, look in the left hand side navigation. If you need more information regarding returns, please contact customer service customerservice@designonline.se.