FAQ


Frequently Asked Questions

Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find an answer to what you are looking for, please contact us at customerservice@designonline.se

What kind of design products do Scandinavian Design Center carry?
Scandinavian Design Center offer you a unique selection of Scandinavian design products. The products are based on its Scandinavian origin and identity and are designed by Scandinavian designers and/or comes from Scandinavian brands. Our range of products include furniture, lighting, carpets, rugs, fabrics and other textile products, glass, porcelain and much more for your home interior.
How do I place an order at Scandinavian Design Center?
  1. Choose category and the products that you are interested in, choose amount and if possible variation. Push the Add to cart button and the product is automatically added to your shopping cart.
  2. On the right top of the page you can see the number of products and the total cost of the products in the shopping cart. If you would like to see your shopping cart push the To checkout/view shopping cart button.
  3. When you have added all your products to the shopping cart you push the To checkout/view shopping cart button. If you would like to delete or change the quantity of products you can use the Delete or Quantity and after that the Update button. When you have done this push the To checkout button.
  4. In the first step of the checkout process start with stating your name and address. If you like it is possible to get your order delivered to a different address than your own. Next is to choose shipping option and payment method. Please make sure that your personal information is correct before you push the Continue button to confirm your order.
  5. In the final step of the checkout process you receive your order confirmation and your order number. This information is also sent to the email address that you have given.
What methods of payment does Scandinavian Design Center accept?
Scandinavian Design Center uses several payment options. We accept PayPal and major charge and credit cards, such as MasterCard, VISA, EuroCard, AMEX and JCB. We also offer money transfer to our bank account and a direct VAT deduction in case you are a corporate customer within EU and have a valid VAT number.
Is it secure to order online at Scandinavian Design Center?
Yes, to protect you as a customer we use VeriSign Inc. unique set of encryption technologies that enable safe online transactions.

The credit card information that you submit to Scandinavian Design Center will only be handled by our payment service provider. We will never ask you to provide this information by e-mail.
How do I determine the shipping cost for my order?
The shipping charge on your order is calculated in the first step of the checkout process after you have chosen the country for your delivery. The shipping charge does not include custom fees, which are charged by the customs in countries outside the European Union.
How does Scandinavian Design Center deal with my privacy?
The information you submit to www.scandinaviandesigncenter.com will be handled with utmost care and respect. Scandinavian Design Center will only use the personal information when we are handling orders, during shipments and deliveries, for secure payment and, in some cases, for custom declaration. Scandinavian Design Center has and follows an internal policy of security, specially designed for the company. We use cipher code in our work with the Internet and we use Secure Socket Layer (SSL), all in purpose to secure the personal information given when a purchase is made. Information about credit cards will be handled only by a financial institution in a totally secure connection. All personal information concerning payments will be deleted when a purchase is completed. Scandinavian Design Center has a Digital Security Certificate published by VeriSign Inc. Matters concerning our security systems are continually evaluated by experts.
How long is the delivery time from Scandinavian Design Center?
If the ordered items are in stock the order is shipped within 24 hours on working days. The delivery time within Europe is normally 3-4 working days and 4-7 working days to other countries.
What do I do if my delivery is damaged when I receive it?
If you when receiving a parcel notice that it is visibly damaged from transportation, immeditaley report this to the transportation company which delivered the parcel. If the transportation company do not accept responsibility, contact Scandinavian Design Center's customer service.
Can I exchange or return my purchase if I do not like it?
Scandinavian Design Center follows the Swedish Konsumentköplagen, and the European Union E-commerce directive which means that you can, in a period of 14 days, return a product if you are not completely satisfied. If returning a product it must be in unchanged condition and in the original package. Please contact customerservice@designonline.se for further instructions. The purchasing sum will be paid back to you within 14 days from the day the product reaches Scandinavian Design Center. If you use your right to return a product, the costs of delivery will be paid by you. If a product is specially made, or in any way changed after your instructions, you will only be able to change your order within 14 days from the day we confirm your order by e-mail.
What does Scandinavian Design Center's 100% customer satisfaction guarantee mean?
Scandianvian Design Center offers you an unconditional 100% Customer Satisfaction guarantee. If you are not completely satisfied with your products you can return them within 14 days and we will refund your full purchase price.
What countries do Scandinavian Design Center ship to?
We ship our products to the following countries:
    Countries of the European Union,Aland,Albania,Australia,Bermuda,Bosnia Herzegovina,Brunei Darussalam,Canada,Canay Islands,China,Guernsey,Hong Kong,India,Indonesia,Israel,Japan,Jersey,Liechtenstein,Macao SAR,Macedonia,Malta,Mauritius,Mexico,Monaco,Montenegro,New Zealand,Norway,Qatar,Saudi Arabia,Singapore,Slovakia,Slovenia,South Africa,South Korea,Switzerland,Taiwan,Thailand,Turkey,United Arab Emirates,United Kingdom,United States,US Virgin Islands,To other countries on request,
What guarantees apply for Scandinavian Design Center's products?
Scandinavian Design Center's suppliers offer guarantee on some of their products. Contact customer service for more information about guarantee on a specific product.
Which currencies are available at Scandinavian Design Center?
We offer you several major currencies at our website. In May 2007 the available currencies are USD, GBP, EUR and SEK.
Why are the prices shown in another currency than my local?
To make it easier for our international customers we are using a technical solution called IP-recognition. This means that the prices are shown in local currency depending on where the computer or the network server is located. If the computer being used is part of an international network the currency might be different from where you are located as the server is located outside your country.
I am having problems with my payment transaction when paying with credit card
To protect our customers from fraud attempts we are using an international payment system called 3D Secure, which is provided by VISA and Master Card. After placing your order you will be redirected to a new page at VISA/Master Card where you have to confirm your identity with a password. As some banks still not are connected to this system some transactions may fail when finalizing your order. If your transaction fails, you may contact your issuing bank and ask for assistance how to be able to make use of your card and 3D Secure. You may also use PayPal as another payment method.

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