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General
At Scand. DesignOnLine AB (scandinaviandesigncenter.com: scandinaviandesigncenter.de) you will find Scandinavian products of high class and quality. Our objective is to give a professional and high quality service to our customers. Below you will find our conditions of purchase, which follows the applying Swedish legislation and our own guiding principles. If you have any questions, contact customerservice@designonline.se.
100% customer satisfaction guarantee
Scand. DesignOnLine AB guarantee you 100% customer satisfaction. If you are not completely satisfied with your products you can return them within 21 days of receiving them and we will refund you the full purchase price, shipping costs deducted. Rest assured that we are committed to fulfil your expectations. Scand. Design OnLine AB’s suppliers offer guarantee on some products. Contact customer service for more information about guarantee on a specific product.
Prices for residents in the European Union
Scand. DesignOnLine AB guarantee you 100% customer satisfaction. If you are not completely satisfied with your products you can return them within 21 days of receiving them and we will refund you the full purchase price, shipping costs deducted. Rest assured that we are committed to fulfil your expectations. Scand. Design OnLine AB’s suppliers offer guarantee on some products. Contact customer service for more information about guarantee on a specific product.
Prices for residents outside the European Union
If you are accessing our website from outside the European Union, or your computer or server is located in a country outside the European union, the prices at our website is VAT/Sales taxes excluded. You pay applicable import taxes and customs fee according to your country’s policy when your order is delivered.
Contact you country's customs office for more information. Payment
Scand. DesignOnLine AB uses several payment options. We accept PayPal and major charge and credit cards, such as MasterCard, VISA, American Express and EuroCard. We also offer money transfer to our bank account and a direct VAT deduction in case you are a corporate customer within EU and have a valid VAT number.
Refusal of transaction
To be eligible to purchase products from us on this website and form a contract you must:
We cannot accept your order if any of the following occurs: Ways of delivery
Scand. DesignOnLine AB uses different suppliers when delivering products depending on destination and kind of product. When ordering a product from Scand. DesignOnLine AB, you will be informed which the current way of deliverance will be. Though the expected time of delivery various between different products you will find expected time of delivery next to the information about the selected product. If you have ordered several products and the time of delivery various between the different products, we will under certain cirmcumstances split the order and send your products as soon as possible. Any costs of delivery out of ordinary costs will, in that case, be paid by Scand. DesignOnLine AB. As soon as your order is shipped, we will send a shipping confirmation by E-mail. We deliver to following countries
Countries of the European Union Countries of the European Union Australia Bermuda Bosnia Herzegovina Canada Croatia Guernsey Hong Kong India Indonesia Israel Japan Jersey Liechtenstein Macao SAR Malta Mauritius Mexico Monaco Montenegro New Zealand Norway Qatar Russia Singapore Slovakia Slovenia South Africa South Korea Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom United States To other countries on request, customerservice@designonline.se Transport liability
Scand. DesignOnLine AB is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your request, you are responsible for loss or damage. We suggest that returning products are being shipped in the original container/box or similar if possible. We also recommend that the shipment is insured. If you, when receiving a shipment, notice that it is visibly damaged, we urge you to inspect your shipment before signing receipt and immediately report to the transportation company. You may also contact customer service at Scand. DesignOnLine AB for more information.
customer service at Scand. DesignOnLine AB for more information.
Complaints
Please contact our customer service at customerservice@designonline.se if you have any problems such as damages or, in any way, incorrect orders. If returning any product, after agreed with our customer service representative, use the original package, include a description of the damage and return to:
Scand. DesignOnLine AB (Reg. no. 556628-1597) Slöjdaregatan 1 SE-393 53 Kalmar SWEDEN Returning a product
You can always cancel your order before receiving a product. Your cancellation must be written in form of an E-mail covering all order details. Some restrictions may apply, see below. Scand. Design OnLine AB comply with the Swedish Konsumentköplagen, and the European Union E-commerce directive which means that you can, in a period of 14 days, return a product if you are not completely satisfied. In addition to this, we offer another 7 days, in total 21 days to return a product. If returning a product it must be in unchanged condition. Contact customerservice@designonline.se for further instructions before returning the products. The purchasing sum, shipping costs deducted, will be refunded within 30 days from the day the product reaches Scand. DesignOnLine AB. If you use your right to return a product, the shipping costs will be paid by you. If a product is specially made, or in any way changed after your instructions, you will only be able to change your order within 14 days from the day we confirm your order by e-mail.
Laws
The conditions in this contract shall be governed by and construed with the laws of Sweden and submit to the exclusive jurisdiction of the courts of Sweden. |
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