Frequently Asked Questions at


Frequently Asked Questions

Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find the answer you are looking for, please contact us at

What kind of design products does Scandinavian Design Center carry?
Scandinavian Design Center offers you a unique selection of Scandinavian design products. These products are based on Scandinavian origin and identity and are designed by Scandinavian designers and/or come from Scandinavian brands. Our range of products include furniture, lighting, rugs, fabrics and textiles, glass, porcelain and much more for your home interior.
How do I place an order at Scandinavian Design Center?
  1. Choose the category and the products that you are interested in. Choose the amount and, if applicable, the variation. Push the Add to Cart button and the product will automatically be added to your shopping cart.
  2. On the top right corner of the page, you will see the number of products and the total cost of your products in the shopping cart. If you would like to see your shopping cart, click the 'To checkout/view shopping cart button'.
  3. Once you have added all your products to the shopping cart, click the To checkout/view shopping cart button. If you would like to delete or change the quantity of products you can use the Remove or Change/Add button respectively. After that, click the Update button. When you have done this click the Start checkout button.
  4. In the first step of the checkout process, start with stating your name and address. It is also possible to have your order delivered to a different address than your own. Once this is done, choose the Shipping option and Payment method you prefer to use. Ensure that your personal information is correct before you click the Continue button to confirm your order.
  5. In the final step of the checkout process, you will receive your Order Confirmation and your Order Number. This information will also be sent to the email address that you have provided.
What methods of payment does Scandinavian Design Center accept?
Scandinavian Design Center offers several payment alternatives. We accept payments by PayPal and credit cards. We also offer money transfer to our bank account and a direct VAT deduction in case you are a corporate customer within the EU and have a valid VAT number. The money is drawn directly from your bank account when the order is approved.
Is it secure to order online at Scandinavian Design Center?
Yes, to protect you as a customer we use VeriSign Inc. unique set of encryption technologies that enable safe online transactions.

The credit card information that you submit to Scandinavian Design Center will only be handled by our payment service provider. We will never ask you to provide this information by e-mail.
How do I determine the shipping cost for my order?
The shipping cost for your order is calculated in the first step of the checkout process after you have chosen the destination country. The shipping cost does not include custom fees, which are charged by the customs in countries outside of the European Union.
How does Scandinavian Design Center deal with my privacy?
The information you submit to will be handled with utmost care and respect. Scandinavian Design Center will only use the personal information when we are handling orders, during shipments and deliveries, for secure payment and, in some cases, for custom declaration. Scandinavian Design Center has and follows an internal policy of security, especially designed for the company. We use cipher code in our work with the Internet and we use Secure Socket Layer (SSL), all in purpose of securing the personal information provided when a purchase is made. Information about credit cards will be handled only by a financial institution in a secure connection. All personal information concerning payments will be deleted when a purchase is completed. Scandinavian Design Center has a Digital Security Certificate published by VeriSign Inc. Matters concerning our security systems are continually evaluated by experts. For more information on how we handle these details, please refer to our Privacy Policy page.
How long is the delivery time from Scandinavian Design Center?
If the ordered items are in stock the order is usually shipped within 24 hours on working days. We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information page.
What do I do if my delivery is damaged when I receive it?
If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service so that we are able to protect our right to satisfy claims against the transportation company. Hidden damages are to be reported immediately after your notice, though no later than 5 days after receiving the shipment.
Can I exchange or return my purchase if I do not like it?
Scandinavian Design Center complies with the Swedish Konsumentköplagen and the European Union E-commerce directive. This means that you have the possibility to cancel your contract within 14 days, without providing us with a reason. Please inform us (Scand. Design Online AB, Trångsundsvägen 4, SE-392 39 Kalmar, Sweden., Tel: (+44 20 3868 6562) of your decision to return your product(s) by sending us a clear statement. This can be done by post or E-mail. In order to meet the 14 day cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired. You need to send back the goods without delay and in any event no later than 14 days from the day you communicate your cancellation to us. If you use your right to return a product, the direct cost of returning the goods, custom and handling fees will be paid by you. For more information on our Return Policy, please refer to our Terms and Conditions or our Return Policy page.
What does Scandinavian Design Center's 100% customer satisfaction guarantee mean?
Scandianvian Design Center offers you an unconditional 100% Customer Satisfaction guarantee. If you are not completely satisfied with your products you can return them according to our Return Policy and we will refund your full purchase price.
What countries does Scandinavian Design Center ship to?
We ship our products to the following countries:

Countries of the European Union, Aland, Albania, Australia, Bermuda, Bosnia Herzegovina, Brunei Darussalam, Canada, Canary Islands, Guernsey, Hong Kong, Iceland, Indonesia, Israel, Japan, Jersey, Liechtenstein, Macao SAR, Macedonia, Malta, Mauritius, Mexico, Monaco, Montenegro, New Zealand, Norway, Qatar, Russia, Saudi Arabia ,Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, US Virgin Islands. To other countries on request, please contact our Customer Service at
What guarantees apply for Scandinavian Design Center's products?
Scandinavian Design Center's suppliers offer guarantee on some of their products. Contact customer service for more information about guarantee of a specific product.
Why are the prices shown in a different currency to my local currency?
To make it easier for our international customers we are using a technical solution called IP-recognition. This means that the prices are shown in local currency depending on where the computer or the network server is located. If the computer being used is part of an international network the currency might be different from where you are located as the server is located outside your country.
I am having problems with my payment transaction when paying with credit card
To protect our customers from fraud attempts we are using an international payment system called 3D Secure, which is provided by VISA and Master Card. After placing your order you will be redirected to a new page at VISA/Master Card where you have to confirm your identity with a password. As some banks still not are connected to this system some transactions may fail when finalizing your order. If your transaction fails, you may contact your issuing bank and ask for assistance how to be able to make use of your card and 3D Secure. You may also use PayPal as another payment method.